jili promotion Responsible Gaming
Gaming is meant to be enjoyable — but that enjoyment should stay within limits. jili promotion believes that safe and informed gaming is everyone's right. On this page you will find all the information and tools you need to keep yourself protected.
Our Commitment
At jili promotion, all casino and betting activities are for individuals aged 21 and above only. Age verification is a mandatory part of our registration process and we enforce this rule strictly.
Gaming is a form of entertainment — not a source of income. Most players keep this in mind when they play. However, in some cases habits can slip out of control. jili promotion helps its users recognise that risk and take action in time.
Our Terms and Conditions contain detailed policies on responsible gaming. It is important to read them carefully before opening an account.
If you need information or assistance, contact us via 24/7 live chat on the site or by email — we are ready to help in both Bengali and English. For answers to common questions, read our FAQ — it already covers many questions on accounts, payments and gaming policies.
Tools to Keep Yourself Protected
Set a Deposit Limit
Set a limit on how much you can deposit per day, per week or per month. Once the limit is reached, the system will automatically stop accepting further deposits. Contact our support team to activate this feature.
Set a Bet Limit
Decide in advance the maximum amount you will wager within a given period. Keeping your bet amounts in check leads to a more balanced gaming experience over the long term.
Take a Break
If you want to pause, use the option to temporarily close your account for a set period — from one day to several weeks. You will not be able to log in during this time.
Self-Exclusion
If you feel you need a longer break from gaming, request self-exclusion. This process fully deactivates your account for a set period, and it cannot be reactivated before that period ends.
Session Time Alerts
It is not always easy to keep track of how long you have been playing. Enabling session time alerts will show you a reminder at set intervals, helping you decide whether to continue.
Loss Limit
If you do not want to keep betting after losing a certain amount, set a loss limit. Once the limit is reached, betting for that day will stop automatically.
To enable or change any of these limits, contact us via 24/7 live chat or email.
Warning Signs
Gaming problems develop gradually — they can be hard to spot early on. If you notice the signs below, it is time to be cautious and seek help.
Playing Beyond Your Budget
Watch whether you are spending more on gaming than you can afford. Using money meant for essential expenses on gaming is a clear sign of a problem.
Chasing Losses
Placing repeated bets to win back money lost in a previous loss — this behaviour leads toward serious problems and typically results in even greater losses.
Hiding from Family and Friends
If you start feeling the urge to hide your gaming habits from family or people close to you, it is a sign that the situation is getting out of control.
Impact on Work and Personal Life
Becoming so absorbed in gaming that your professional responsibilities or family time are being disrupted — this is an important warning signal.
Anxiety and Stress
Feeling restless or irritable when you cannot play, or losing sleep at night due to thoughts about gaming — these are things worth paying attention to.
Borrowing Money to Game
Developing a tendency to borrow money from family, friends or other sources to spend on gaming is a sign of a serious problem.
Where to Find Support
Acknowledging a problem is a sign of strength, not weakness. Asking for help means keeping the situation in your own hands. The options below are here for you.
jili promotion Support
Our 24/7 live chat is available directly on the site. You can also reach us by email — support is provided in both Bengali and English through both channels. Requests for self-exclusion or limit-setting can also be sent through these channels.
Family and Close Ones
Talk to a trusted family member or a close friend. Support from someone you care about can often be effective even before professional counselling.
Professional Counselling
A mental health specialist or professional counsellor can provide effective therapy for gaming problems. This service is available at your nearest hospital or mental health centre.
jili promotion's Promise
jili promotion is more than a gaming platform — it aims to create a responsible environment. To learn more about us, read our About Us page — it describes our goals and values. Our core commitments are outlined below.
- Age verification is mandatory for all account registrations — accounts for those under 21 are not approved.
- If there is suspected suspicious activity or possible use by a minor, we may temporarily suspend the account.
- Deposit, bet and loss limits are set at the user's request and are enforced through the system.
- Self-exclusion requests are acted on as soon as they are received — the account is not reactivated before the set period ends.
- Our support team is available 24 hours a day, 7 days a week for any responsible gaming requests or questions.
- Our privacy policy ensures that your personal information is kept secure and is not sold to any third party.
Healthy Gaming Habits
Responsible gaming is not just about avoiding problems — it means keeping gaming a balanced part of your life. A few simple habits can keep gaming enjoyable for a long time.
- Decide how much you will spend before you start playing and stick to that limit.
- Treat gaming as one form of entertainment among others — not your only one.
- Avoid gaming when you are tired or under stress; it is harder to make sound decisions at those times.
- Never make gaming part of an income plan — the outcome is always uncertain.
- Take regular breaks; avoid long uninterrupted sessions.
- Spend time with family and friends — it is the most natural way to step away from gaming.
- Never game after consuming alcohol or drugs.