jili promotion Privacy Policy

jili promotion ("we", "our", or "platform") places the highest importance on user privacy. This Policy explains what information is collected when you visit our site, open an account, make a deposit, or use our services in any other way — and why it is collected and how it is processed.

This Policy applies to all jili promotion services, including the mobile app, website, live chat support, and email communications. By using our site, you confirm that you have read and agreed to the terms of this Policy.

This site is intended only for individuals aged 21 or older. We strictly prohibit the collection or processing of personal information from minors.

We collect information in two main ways — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

Information you provide during registration, deposits, withdrawals, and support includes:

• Full name, date of birth, and national ID details (for identity verification)
• Mobile number and email address
• Payment account details — such as your bKash, Nagad, Rocket, or Upay number
• Username and password (stored in encrypted form)
• Messages sent to live chat or email support

2.2 Automatically Collected Information

When you use the site, certain information is collected automatically, such as:

• IP address and device type
• Browser version and operating system
• Logs of which pages were visited and for how long
• Gaming history — bets, wins, losses, and transaction details
• Cookie and session data (see Section 6 for details)

2.3 Information from Third Parties

For payment processing or identity verification, we may receive limited information from trusted payment gateways and verification services. This information is used only for the relevant purpose.

jili promotion uses your information only for specific, legitimate purposes. These purposes are listed below:

3.1 Account Management and Service Delivery

• Completing the registration process and keeping the account active
• Processing deposits and withdrawals smoothly
• Applying bonuses and promotional offers to eligible accounts
• Keeping gaming history and balance up to date

3.2 Security and Fraud Prevention

• Detecting unauthorized access and suspicious transactions
• Preventing the use of multiple accounts (multi-accounting)
• Completing necessary checks to prevent money laundering

3.3 Customer Support

When you contact our 24/7 live chat or email support, we use your account information to provide fast and accurate assistance. Our support team serves in both Bengali and English.

3.4 Improvement and Analytics

Anonymous analytics data is used to improve site performance, test new features, and enhance the user experience. This data does not identify you directly in any way.

jili promotion has put modern technical measures in place to keep your personal information safe. All data transfers are encrypted using SSL (Secure Socket Layer) technology.

4.1 Security Measures

• All connections are secured through SSL/TLS encryption
• Passwords are never stored as plain text — they are always stored in hashed form
• Payment details (bKash, Nagad, Rocket, Upay, and bank accounts) are stored using tokenization
• Regular security audits are conducted on servers
• Access controls — only authorized staff can access specific data

4.2 Data Retention Period

Your information is retained for as long as your account remains active. After an account is closed, transaction records may be kept for as long as required to meet legal obligations. After that, data is securely deleted or anonymized.

jili promotion never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in specific circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and the technical operation of the site. These partners receive information only for their specific tasks and are bound by confidentiality agreements.

5.2 Game Software Providers

Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe generally process only game results and RNG data without knowing the player's identity.

5.3 Legal Obligations

We may be required to share information in compliance with a court order or a lawful directive from a competent authority. In such cases, we do not go beyond what the law requires, and we notify you where possible.

5.4 Business Restructuring

In the event of a merger or acquisition, user information may be transferred, but it may not be used beyond the terms of this Policy.

The jili promotion website uses cookies to improve the user experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: These are necessary to maintain login sessions and ensure security; they cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Collect anonymous data to understand which parts of the site are used and how.

6.2 Managing Cookies

You can disable or delete non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may affect some features of the site.

We believe you should have full control over your own data. jili promotion ensures the following rights for users:

7.1 Right to Access

You can contact our support at any time to find out what information we hold about you. Submit a request by email or live chat and we will provide the information within the designated timeframe.

7.2 Right to Correction

If any information in your profile is incorrect, you can request a correction. Changes to identity-related information will require appropriate verification.

7.3 Right to Deletion

After closing your account, you may request deletion of data that is not subject to legal retention requirements. Transaction records or data retained for anti-money laundering purposes are not covered by this right.

7.4 Right to Opt Out of Marketing

You can stop receiving promotional emails or messages at any time. Important account-related messages (login alerts, transaction confirmations) may still be sent.

All jili promotion services are exclusively for individuals aged 21 and above (21+). We do not knowingly collect or process personal information from any minor.

Age is verified at the time of registration. If it is later found that a user is a minor, their account will be closed immediately and the related information will be deleted.

Responsible gaming is central to our platform. Reading our Responsible Gaming Guidelines will show you how we promote safe and measured gaming.

jili promotion reserves the right to amend this Privacy Policy as needed. When any significant change is made:

• The "Last Updated" date at the top of this page will be changed
• Registered users will be notified via email or a notice on the site
• For major changes, sufficient notice will be given before they take effect

Continued use of the site after any changes will be taken as acceptance of the updated Policy. If you do not agree to the new terms, you may request that your account be closed.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our support team is available 24/7 in Bengali and English.

For any formal requests regarding data protection, data deletion, or personal information, we recommend sending them by email so there is a written record and the matter can be resolved quickly.